UK DELIVERY

Returns: Please use the Tracked Returns service provided by Royal Mail at this link.

 http://www.royalmail.com/track-my-return/create/2779 

Please follow the steps provided, if you require any further assistance please email us at help@daisystreet.co.uk

Royal Mail Standard: 48 Hour Service Tracked £3.99

Orders to be placed by 3pm to be dispatched the same day.

Delivery usually takes up to 2 working days. Monday to Friday.

Orders placed after Friday 3pm, will be dispatched the following Monday.

Royal Mail Next Day: 24 Hour Service Tracked £5.99

Free Next Day Delivery applies only to UK orders over £40

Next Day delivery on orders placed before 3PM. Orders placed after 3PM will be dispatched the following day (Monday through Thursday).

Next Day orders placed on Friday before 3PM will be delivered for a Monday/Tuesday delivery depending on how busy Royal Mail is.

If you need it to be Saturday specifically, then please select Saturday Delivery as its a specialised service that we can't offer for free unfortunately.

Next Day orders placed on Friday after 3PM will be dispatched on Monday for a Tuesday delivery.

Next Day orders placed on Saturday or Sunday will be dispatched on Monday for a Tuesday delivery.

Orders addressed to the following postcodes should be delivered within 2 days: AB, BT, IM, GY, JE, PO, PH, PA, IV, JE, GY, IM, HS2, PA61-PA75, PA78, ZE2-3, KW16-17, PH30, PH41-PH44

Royal Mail Next Day: Royal Mail Saturday £6.99 Special Delivery

Saturday Special Delivery orders, need to be placed by 4pm (Monday-Friday) to guarentee delivery, or they will be dispatched on Monday.

EUROPE

Royal Mail Standard Tracked Delivery £9.99

Up to 3 to 5 working days signed for. Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

USA & CANADA

Royal Mail Standard Tracked Delivery £9.99

Up to 5 to 7 working days signed for. Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

AUSTRALIA & ROTW

Royal Mail Tracked Delivery £9.99

Up to 7-10 Working Days signed for Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

REST OF THE WORLD

Royal Mail Tracked Delivery £9.99

Up to 7-10 Working Days signed for Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.

Refunds & Exchanges

Items can only be exchanged or refunded if returned in their original condition with the disclaimer label still attached & the product is unworn/misused.

Custom printed T-shirts made through the Clothing Customiser will only be refunded if there is a fault with the garment itself E.G. a rip, tear, dirty etc.

You have 7 working days to return your item for a refund minus postage costs.

You have 14 working days to exchange your item to a different size or to select another item.

Should you require a different product please right down your exchange request on the returns form provided with your order.

Please note a pre-paid postage stamp is provided with your order.

Our UK Returns and exchanges are completely free.

Please note we currently cannot offer a free returns service for orders from outside the UK. Returning your order from outside the UK will be at your own expense. Our apologies for any inconvenience this may cause you.

In the event that the item is faulty or we have made a genuine mistake we will cover your costs for returning the item.

Refunds can take up to 10 working days to process and reach your account.

Should you have any questions please contact us here:

help@daisystreet.co.uk