IMPORTANT NOTICE FROM ROYAL MAIL

• Due to the current coronavirus situation, we’ll no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards.  As a result, we will not consider a claim for delay or consequential loss as a result of delay for items posted using the Special Delivery Guaranteed by 1pm service from that date.  
• We’re no longer asking recipients to sign for items delivered on or after Saturday 14 March 2020 until further notice. Due to the extraordinary nature of current events, we will not pay a postage fee refund for not capturing a signature. Similarly, we will not consider a claim for loss based on the lack of signature. We will still capture the recipient’s name and confirmation of delivery which can be viewed at www.royalmail.com/track-your-item. Find out more at www.royalmail.com/coronavirus.

All deliveries may be delayed due to the Covid-19 Pandemic and social distancing procedures.

UK DELIVERY

All emails regarding your orders & delivery questions will be replied to between 1-2 days except Saturday, Sunday and bank holidays as our offices are closed. Please see our office open hours for more information: https://www.daisystreet.co.uk/pages/contact

Please follow the steps provided, if you require any further assistance please email us at help@daisystreet.co.uk

Royal Saver Delivery: Tracked Service = £4.99

Delivery usually takes up to 2-7 working days. Monday to Friday.

Royal Mail Next Day: 24 Hour Service Tracked £5.99 

Next Day delivery on orders placed before 3PM. Orders placed after 3PM will be dispatched the following day (Monday through Thursday).

Next Day orders placed on Friday before 3PM will be delivered for a Monday/Tuesday delivery depending on how busy Royal Mail is.

Next Day orders placed on Friday after 3PM will be dispatched on Monday for a Tuesday delivery. 

Next Day orders placed on Saturday or Sunday will be dispatched on Monday for a Tuesday delivery.

Royal Mail Next Day: Royal Mail Saturday £6.99 Special Delivery 

Saturday Special Delivery orders, need to be placed by 3pm (Monday-Friday) to guarantee delivery, or they will be dispatched on Monday.

Orders addressed to the following postcodes should be delivered within 2 days: AB, BT, IM, GY, JE, PO, PH, PA, IV, JE, GY, IM, HS2, PA61-PA75, PA78, ZE2-3, KW16-17, PH30, PH41-PH44

DELIVERY OPTIONS INTERNATIONAL 

Please note: All orders outside of the UK are tracked.

Up to 7-10 Working Days signed for Tracking information provided. 

 *Please note shipping costs may vary due to the total weight of your order, you will be contacted by our team if further shipping costs should apply.*

Refunds (UK & INTERNATIONAL)

Please note we currently cannot offer a free returns service in the UK or outside of the UK. Returning your order to us will be at your own expense. Please use the following link to create your postage label, once your package has arrived we will deduct £3 from your refund.

https://www.royalmail.com/track-my-return/create/2779

International orders are not able to be processed with the above link and will be sent at your own expense via any postal service available to you.

Our apologies for any inconvenience this may cause you.

Items can be returned within 14 days of receipt.

Items can only be refunded if returned in their original condition with the disclaimer label still attached & the product is unworn/misused.

Custom printed T-shirts made through the Clothing Customiser will only be refunded if there is a fault with the garment itself E.G. a rip, tear, dirty etc.

Vintage items can only be returned if faulty. 

In the event that the item is faulty or we have made a genuine mistake we will cover your costs for returning the item.

Refunds can take up to 10 working days to process and reach your account.

Should you have any questions please contact us here:

help@daisystreet.co.uk