IMPORTANT NOTICE FROM ROYAL MAIL
- Due to the current coronavirus situation, we’ll no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay or consequential loss as a result of delay for items posted using the Special Delivery Guaranteed by 1pm service from that date.
- We’re no longer asking recipients to sign for items delivered on or after Saturday 14 March 2020 until further notice. Due to the extraordinary nature of current events, we will not pay a postage fee refund for not capturing a signature. Similarly, we will not consider a claim for loss based on the lack of signature. We will still capture the recipient’s name and confirmation of delivery which can be viewed at www.royalmail.com/track-your-item. Find out more at www.royalmail.com/coronavirus.
All deliveries may be delayed due to less workers.
UK DELIVERY
Returns: Please use the Tracked Returns service provided by Royal Mail at this link.
http://www.royalmail.com/track-my-return/create/2779
Please follow the steps provided, if you require any further assistance please email us at help@daisystreet.co.uk
Royal Mail Standard: 48 Hour Service Tracked £3.99
Orders to be placed by 2pm to be dispatched the same day.
Delivery usually takes up to 2 working days. Monday to Friday.
Orders placed after Friday 2pm, will be dispatched the following Monday.
Royal Mail Next Day: 24 Hour Service Tracked £5.99
Free Next Day Delivery applies only to UK orders over £40
Next Day delivery on orders placed before 2PM. Orders placed after 2PM will be dispatched the following day (Monday through Thursday).
Next Day orders placed on Friday before 2PM will be delivered for a Monday/Tuesday delivery depending on how busy Royal Mail is.
Next Day orders placed on Friday after 2PM will be dispatched on Monday for a Tuesday delivery.
Next Day orders placed on Saturday or Sunday will be dispatched on Monday for a Tuesday delivery.
Royal Mail Next Day: Royal Mail Saturday £6.99 Special Delivery
Saturday Special Delivery orders, need to be placed by 2pm (Monday-Friday) to guarantee delivery, or they will be dispatched on Monday.
Orders addressed to the following postcodes should be delivered within 2 days: AB, BT, IM, GY, JE, PO, PH, PA, IV, JE, GY, IM, HS2, PA61-PA75, PA78, ZE2-3, KW16-17, PH30, PH41-PH44
EUROPE
Royal Mail Standard Tracked Delivery £9.99
Up to 3 to 5 working days signed for. Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.
USA & CANADA
Royal Mail Standard Tracked Delivery £9.99
Up to 5 to 7 working days signed for. Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.
AUSTRALIA & ROTW
Royal Mail Tracked Delivery £9.99
Up to 7-10 Working Days signed for Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.
REST OF THE WORLD
Royal Mail Tracked Delivery £9.99
Up to 7-10 Working Days signed for Tracking information provided. 2kg limit. Any orders exceeding this weight we will contact you.
Refunds & Exchanges
Items can be returned within 14 days of reciept.
Items can only be exchanged or refunded if returned in their original condition with the disclaimer label still attached & the product is unworn/misused.
Custom printed T-shirts made through the Clothing Customiser will only be refunded if there is a fault with the garment itself E.G. a rip, tear, dirty etc.
Our UK Returns and exchanges are completely free. Be sure to use the royal mail link on the back of your invoice and follow the steps online to create the free returns label.
Please note we currently cannot offer a free returns service for orders from outside the UK. Returning your order from outside the UK will be at your own expense. Our apologies for any inconvenience this may cause you.
In the event that the item is faulty or we have made a genuine mistake we will cover your costs for returning the item.
Refunds can take up to 10 working days to process and reach your account.
Should you have any questions please contact us here:
help@daisystreet.co.uk
